Privacy Policy

1. Introduction

Eastway Comnaga Sdn. Bhd. (“we,” “us,” or “our”) is committed to protecting the privacy of our customers, clients, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with the Personal Data Protection Act 2010 (PDPA) and other relevant laws enforced by the Malaysian Communications and Multimedia Commission (MCMC).

2. What Personal Data We Collect

We may collect personal data when you:

Visit our website or use our services.
Contact us through customer service or sales inquiries.
Engage with our products, subscriptions, or payment gateways.

Types of Data Collected:

Personal Identifiable Information (PII): Name, email, phone number, billing address.
Payment Information: Payment details are required for transaction processing (handled securely by payment gateway partners).
Technical Data: IP address, browser type, cookies, and device information.
Business Information: Company name, registration number (if applicable).

Why We Collect This Data:

To provide services, process payments, and improve customer experience.
To comply with local laws under MCMC guidelines.

3. How We Use Your Information

We use your personal data for the following purposes:

Service Delivery: To fulfill service contracts, deliver products, and respond to inquiries.
Payment Processing: To securely process transactions through authorized payment gateways following Bank Negara Malaysia’s guidelines.
Marketing & Communication: With consent, we send newsletters, promotions, and service updates.
Compliance & Legal Obligations: Meeting legal and regulatory obligations imposed by MCMC and relevant financial bodies.

4. Sharing & Disclosure of Information

We respect your privacy and will not sell or rent your personal data. However, we may disclose your data in the following circumstances:

Payment Gateways & Service Providers: These are used to process payments and provide requested services.
Legal Requirements: If required by law or regulatory authorities (e.g., MCMC, legal proceedings) You agree and acknowledge that our management shall never be held responsible regarding the privacy of your sensitive personal data in case of sharing your sensitive personal data with any authorised cyber investigation agency of appropriate government authorities.
Business Transfers: In the event of mergers, acquisitions, or company restructuring.

5. Data Storage & Security Measures

We implement industry-standard security measures like SSL encryption, firewalls, and secure data centres.

Data Retention: Personal data is retained as long as necessary for service delivery or legal obligations.
Data Location: Data may be stored on secure servers within Malaysia or jurisdictions with adequate data protection standards.

6. Your Data Protection Rights

Under Malaysia’s PDPA 2010, you have the right to:

Access Your Data: Request a copy of personal data we hold about you.
Correct Data: Update or correct your personal details.
Withdraw Consent: Revoke consent for data processing.
Data Deletion: Request deletion where legally permissible.
Contact Information: If you wish to exercise your rights, contact us at:
- Email: tm.lee@eastwaycomnaga.com
- Phone: 04-644 8743 / 012-429 9326
- Mailing Address: Plot 8, Lintang Kampung Jawa, 11900 Bayan Lepas, Penang, Malaysia

7. Cookies & Tracking Technologies

We use cookies to enhance user experience and distinguish you from other users of the Website. When you use the Website, certain information may be stored locally on your device using ‘cookies’ or similar technologies such as objects stored in the device’s local storage. A cookie is a small text file used to store limited information about the user of the device. They help Eastway Comnaga Sdn. Bhd. identify how Eastway Comnaga Sdn. Bhd.’s users use the Website and in turn, improve the usability of our site.

Cookies do this by storing information about your preferences on your device, including the device model, manufacturer, screen resolution, device capabilities, service provider, country and city location data. Eastway Comnaga Sdn. Bhd. uses the following types of cookies; you may adjust cookie preferences through your browser settings.

Strictly necessary: These cookies enable the Website to function correctly and deliver the services and products you have requested.

Performance & Functionality: These cookies are used to enhance the performance and functionality of the Website but are non-essential to their use (for example, Exabytes uses cookies to remember your preferences on the Website). However, without these cookies, certain functionality may become unavailable.

Analytical: These cookies collect information that is used in aggregate forms.

By using the Website, you accept the use of cookies in accordance with this Privacy Policy.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies independently.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect legal changes or service improvements. Any updates will be posted with a new “Effective Date.”

10. Governing Law

This policy is governed by Malaysian Law, specifically the Personal Data Protection Act 2010 and MCMC guidelines on data privacy.